How to Invite Residents to HelloNido

Invite a resident

1. On Home, make sure a single property is selected, not All Properties. Use Switch Property to pick one.
2. Under Quick Admin, tap Invite People.
3. For Role, choose Resident.
4. Choose the Property (if you manage more than one).
5. Enter the resident's Full name and Email address.
6. Enter their Door (optional, but recommended).
7. Tap Create Account.

The account is created right away. You'll see Invite Sent with the resident's email and a temporary password. If you share that password yourself, do it privately.

You can also invite residents during setup, in the Invite residents step of the setup wizard.

Linking the resident to a door

• If the door label matches a vacant door, the resident is linked to it. Type the label exactly as it appears on the property.
• If the label doesn't match any door, HelloNido creates a new door, which counts toward your plan's door limit. If you're already at your limit, the invite won't go through: add the door from the property page first, where you can choose overage or upgrade, then invite.
• If the label matches a door that already has a resident, HelloNido creates a second door with the same label. To add a second person to an occupied door, email hey@hellonido.com.
• If you leave it blank, the resident is added without a door. Link them before you set up a lease, because rent is billed per door.

Once a resident is linked, open the property, find their door, and tap Set up to create the lease with their Monthly rent and Due day of month.

What the resident receives

An email with the subject "Your HelloNido invite to [your property]", with their temporary password and a reminder to change it after signing in. Residents sign in at app.hellonido.com. Point them to How to sign in for the first time.

Resend an invite or reset a password

1. Open the property and tap Manage doors.
2. Tap the resident's name on their door.
3. The Resident access sheet shows when they last signed in, and one button:
   • Resend invite if they've never signed in. This sends a new temporary password, and the old one stops working.
   • Send password reset if they have. This sends a reset link that works for 1 hour.

Each email address can get up to 3 reset emails an hour, counting the ones the resident requests themselves. If you hit the limit, ask the resident to check their spam folder and try again in an hour.

Inviting staff

From the same Invite People screen:

• Landlords can invite Property Manager and Maintenance Staff.
• Property managers can invite Resident and Maintenance Staff.
• Maintenance staff can't invite anyone.

Good to know

• Inviting people requires an active plan or trial.
• To remove a resident who has moved out, email hey@hellonido.com and we'll help.