Plans
| Plan | Monthly | Annual | Doors |
|---|---|---|---|
| Solo | $15 | $150 | Up to 5 |
| Starter | $39 | $390 | Up to 25 |
| Growth | $79 | $790 | Up to 75 |
| Pro | $149 | $1,490 | Up to 200 |
Annual billing gives you 2 months free. Need more than 200 doors? Contact us.
Every door counts toward your plan, occupied or vacant. You can see your usage on Home in the Plan usage card when All Properties is selected.
Change your plan
Go to Profile and tap Change plan, or tap Change plan on the Plan usage card.
Upgrading takes effect right away. You're charged a prorated amount today for the rest of your billing period, and your door limit increases immediately. Tap Upgrade to [plan], then Confirm upgrade.
Downgrading takes effect at the end of your current billing period, with no refund for the time left. Tap Switch to [plan], then Schedule switch. To undo it, tap Cancel on the scheduled-switch banner.
You can't downgrade to a plan with fewer doors than you have. You'll see, for example, "You have 30 doors. Starter allows 25. Remove doors to downgrade."
Monthly to annual takes effect right away, prorated. Annual to monthly takes effect when your annual period ends.
Going over your door limit
When you add a door past your plan's limit, you'll see Door limit reached with three choices:
- Add for $2.00/mo overage ($20/yr on annual plans). This is billed as its own line on your invoice and stops when you delete the door or upgrade.
- Upgrade to the next plan.
- Not now.
Overage is never added automatically.
Update your card, see invoices, or cancel
Go to Profile and tap Manage billing. This opens Stripe's secure billing page, where you can:
- update your card
- download past invoices
- cancel your subscription
Your free trial
Your 14-day free trial starts when you sign up, with a card on file. During the last 7 days you'll see Trial: N days left on Home, with a Manage plan button. When the trial ends, your card is charged for the plan you chose, unless you cancel first.
If a payment fails
You'll see Your card was declined on Home. Tap Update card to add a new one. You have a 7-day grace period, and the banner counts down the days left. Update your card before it runs out to keep full access.
Canceling
Cancel from Manage billing. Your plan stays active until the end of the billing period you've paid for.
After that, your account becomes read-only: everything you set up is still there and visible, but you can't invite residents, post announcements, collect rent or manage doors. Your residents can still sign in. To restore full access, tap Renew on Home. Your data will be exactly as you left it.
Export your data
You can download everything anytime. Go to Profile, tap Your data, then Export my data. We email you a download link that works for 24 hours. You can run one export every 24 hours. More about exporting.
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