Rent payouts connect your bank account through Stripe, our payment processor. Residents can't pay rent in the app until this is done. HelloNido never holds your money: rent goes to your Stripe account and then to your bank.
Set up payouts
- Go to Profile and tap Rent Payouts. You can also use the Set up rent payouts banner on Home, or the Get paid step in the setup wizard.
- Tap Set up rent payouts.
- Stripe asks for your business details, your identity, and the bank account where you want rent deposited. It takes about 5 minutes.
- When you finish, you return to HelloNido and see Payouts enabled or Details received.
If your setup link has expired, tap Get a new link.
Payout status
On the Rent Payouts screen:
- Not set up: you haven't started. Tap Set up rent payouts.
- Pending (Setup in progress): Stripe needs more information, or is verifying your details. Tap Resume setup to see what's missing.
- Ready: payouts are enabled and residents can pay.
When you get paid
Stripe sends payouts to your bank on its standard schedule. Your first payout can take a few extra days while Stripe verifies your account. Bank transfers from residents take 3 to 5 business days to settle before they're paid out.
Fees
Residents pay a convenience fee on each online payment, shown to them before they pay: 3.5% for card, or $6 plus 0.25% for bank transfer. You receive the full rent amount. The fee is never charged to you.
Because you're the merchant for rent payments, residents' card and bank statements may show your business name.
How rent charges are created
Rent charges come from leases. To set one up, open a door, tap Set up lease, and enter the Monthly rent and Due day of month (1 to 28).
To control timing, open the property and go to Rent billing:
- Generate charges (days before due): how early each charge appears (5 to 28 days, default 5).
- Payment reminder (days before due): when residents get a reminder (1 to 7 days, default 3).
Tap Save billing settings.
Charges are created only once payouts are ready. If you finish payouts late, HelloNido still creates the month's charge as long as it's no more than 3 days past the due date. After that, add that month's charge yourself.
Residents get a reminder before the due date and another on the due day. Residents with autopay don't get reminders.
Refunds and disputes
- Refunds: to refund a resident, email hey@hellonido.com with the resident, the unit and the amount.
- Disputes: if a resident disputes a payment with their bank, you'll get a Payment disputed notification. Email hey@hellonido.com right away with anything that shows the payment was owed, such as the lease and messages with the resident. Banks set short deadlines for responses.
In both cases the charge returns to the resident's balance.
Good to know
- Setting up payouts requires an active plan or trial. If your plan has ended, you'll see Renew to set up payouts.
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