Rent charges show residents what they owe and let them pay in the app. You can let an active lease create monthly charges or add a charge yourself for an occupied door.
Prepare the property
- Go to Profile, open Rent Payouts, and finish Set up rent payouts.
- Make sure the resident is linked to a door on the property. Vacant doors cannot receive resident rent charges.
- On Home, tap Rent. If the owner has not finished payouts, rent tools remain behind the payout-setup message.
Use a lease for recurring rent
- On Home, choose All Properties and tap Manage doors for the property. Find the occupied door and tap Set up beside its no-lease message to open Set up lease.
- Enter Monthly rent and Due day of month (1–28).
- Tap Save. The active lease supplies future automatically generated rent charges.
The property's Rent billing section controls Generate charges (days before due) and Payment reminder (days before due). Tap Save billing settings after changing them. Editing a lease changes future generated charges, not amounts already posted.
Create a charge yourself
- Open Home, then Rent, and tap the plus icon. If the list is empty, you can tap Create Charge.
- In New rent charge, choose Single door and select the property if prompted.
- Select an occupied Door. Check Amount (USD), Due date (YYYY-MM-DD) and Period label.
- Tap Create charge.
For a batch, choose All occupied doors, check the date and period, then tap Charge all occupied doors. It uses each door's monthly rent and skips vacant doors, doors without a usable rent amount, and doors already charged for that month.
Follow payments
- Due: a balance remains to be paid.
- Overdue: the balance is past its due date.
- Processing: a payment is still in progress.
- Paid: the charge has no remaining balance.
Use the filters below Outstanding, Overdue and Collected. Charge cards show collected and remaining amounts when a payment only covers part of the total. Residents pay from Rent & Payments.
Good to know
- Rent tools are for landlords and property managers. Creating charges requires the owner's billing access and ready rent payouts.
- A door cannot receive a second charge for the same month simply by changing its period label.
- For help with a charge or refund, email hey@hellonido.com.
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